COVID-19 update

At I-20 Animal Medical Center, the health and well-being of your pet and family are our top priority.

We are doing our best to continue to remain open 24/7 for emergencies and critical care.

We are following government regulations and directives.

We are taking necessary steps to help keep patients, clients, and employees healthy and safe, including implementing a limited access policy which suspends use of our waiting area and restricts access to our building. We offer “curbside service” which is new for us but we are doing our best to take care of you and our staff.

If your pet is experiencing an emergency or you have been referred to us, please call prior to your arrival at 817-478-9238 and we will provide you with instructions. If you are feeling ill or have traveled out of the country in the last 30 days, please let us know upon calling. If you have an alternative person who can handle your pet for us that would be best for all concerned.

Pet owners will not be able to enter the hospital until further notice.

We have implemented the following changes to our protocols to ensure that we are able to provide the best patient care and client service in this ever-changing environment.

 Client communication and payment will be handled by phone and/or electronically.

For clients with hospitalized pets, we will maintain communication and update if when there are any significant changes to your pet’s condition.  Please know we understand this will difficult and will do our best to love your pet extra for you.

Our team is following a schedule of increased frequency of our rigid cleaning and disinfecting protocols and instructing any employees who feel ill to stay home and call their doctor.  

We are closely monitoring the guidance from the Centers for Disease Control and local authorities regarding the spread of the virus to ensure that the actions that we are taking are comprehensive and appropriate. We appreciate your understanding.

As we have for 40 years- we will get through this with you and your fur-baby- It is what we do 24/365 because we care that much!

Please be safe and let’s get through this together! 

Thank you,

All your friends here at I-20 Animal Medical Center